Terms of Service

PrepOrder Terms of Service

Effective date: 12 October 2026

1. About PrepOrder and the company operating it

PrepOrder is a food discovery and ordering marketplace available through its app and website. It is operated by PrepStak Technologies Limited, a company incorporated in Uganda under registration number 80042719963846.

The company's registered office and address for service are:

Dubai, Makindye II, Makindye Division, Kampala, Uganda

You can contact PrepStak about PrepOrder by telephone on +256 709 802 259 or by email at customer@prepiq.net. Please include your order number when contacting support about an order, so we can identify the relevant restaurant and transaction and respond more effectively.

PrepOrder currently serves customers and restaurants in Uganda. The service may be expanded to other countries in the future. If that happens, additional market-specific information or terms may apply and will be made available for the relevant market.

2. What these Terms cover

These Terms apply when you visit or use the PrepOrder app or website, create or use an account, browse restaurants and menus, use discovery or AI-assisted features, or submit an order through the platform. They describe the services PrepStak provides to users, the role of the restaurant in a food order, and the basic rules for using PrepOrder.

Restaurant accounts, restaurant participation, commercial fees, settlements, menu-content permissions and other business-specific matters are also governed by the separate Restaurant Terms and any commercial agreement that applies to the restaurant. Restaurant users should read those documents together with these Terms. If a rule deals specifically with the restaurant's business relationship with PrepStak, the relevant Restaurant Terms or commercial agreement governs that subject. These customer-facing Terms do not replace the restaurant's separate obligations.

3. The platform relationship and the food-sale contract

PrepOrder provides digital tools that help customers discover restaurants, review menus and offers, submit orders, receive order updates, communicate about an order and use the payment options shown in the app or website. PrepStak provides and operates those platform services.

The restaurant identified for an order is an independent food business. That restaurant sells the food directly to the customer. The food-purchase contract is between the customer and the restaurant. PrepStak does not own or operate the restaurant and is not the seller of the food simply because the order is placed through PrepOrder. PrepOrder may transmit order information, provide order-management tools and facilitate payment, but those platform functions do not change the identity of the food seller.

The restaurant is responsible for its own business and for the food it offers. This includes the accuracy of its menu, item descriptions and prices; the ingredients and allergen information it provides; food preparation, handling and safety; the availability and quality of its items; and its decisions to accept, reject or fulfil orders. PrepStak is responsible for the platform services it provides, in accordance with applicable law. Nothing in these Terms removes a duty or responsibility that the law places on PrepStak or a restaurant.

4. Information about restaurants and menu items

Restaurant and menu information is supplied or approved by the restaurant and may change over time. An item shown in a menu may sell out or become unavailable, and a restaurant may change its prices, hours or the way it fulfils orders. PrepOrder may display the most recent information available to the platform, but the restaurant remains responsible for keeping its listings accurate and current.

Before sending an order, review the restaurant name, selected items, quantities, item prices, fulfilment method, any delivery fee, any other charge shown, and the full amount payable. The checkout summary is intended to show the details for the particular order you are about to submit. If a price or availability change requires your confirmation, review the updated information before deciding whether to continue.

If you have a food allergy, intolerance or other dietary requirement, read the information available for the item and contact the restaurant directly before ordering. Tell the restaurant about any requirement that it needs to consider when preparing your food. Information displayed in PrepOrder, including dietary labels, may not contain every detail about an item or how it is prepared. Do not rely only on an automated answer or recommendation to decide that a food is safe for you.

5. Search, recommendations and AI-assisted features

PrepOrder may offer search, recommendations, Food Copilot, restaurant Concierge or other automated features to help you explore the restaurants and items available on the platform. These tools use information supplied by restaurants and other information available to PrepOrder. Their responses are intended to assist discovery and are not a promise that a particular item is available, suitable for a particular diet, or prepared in a particular way.

Automated responses can be incomplete, outdated or inaccurate. Use them as a starting point, check important details in the restaurant's menu and order summary, and contact the restaurant directly about ingredients, allergens, availability, preparation or other matters that could affect your decision. The restaurant's confirmed information and the details shown in your order record are more relevant to your order than an AI-generated suggestion.

6. Accounts and responsible use

Where PrepOrder asks you to create an account or provide information, provide information that is accurate and current. Keep your password, verification codes and other sign-in details private, and take reasonable steps to prevent another person from using your account without permission. If you believe your account has been accessed or used without your authorisation, contact PrepOrder promptly using the support details above.

Use the platform lawfully and for its intended purposes. You must not interfere with the operation or security of PrepOrder; access another person's account without permission; submit a deliberately false, abusive or fraudulent order or payment; attempt to disrupt the platform or its payment process; or upload material that you do not have the right to use. You must also respect the rights and reasonable instructions of restaurants and other users when using the service.

Subject to these Terms and applicable law, PrepStak gives you a limited, personal and non-transferable permission to access and use PrepOrder for its intended marketplace purposes. This permission does not transfer ownership of the app, website, software, data, branding or other PrepOrder materials to you.

7. Submitting, reviewing and accepting orders

When you submit an order, PrepOrder sends the order details to the restaurant selected for that order. Submitting an order does not mean that the restaurant has already accepted it. The restaurant may accept it, reject it or tell you that it cannot fulfil all or part of it. Follow the order status and messages shown in PrepOrder for the current outcome.

The restaurant is responsible for deciding whether it can prepare and fulfil the requested items. If an item is unavailable, the restaurant may need to reject the order or contact you about an available alternative. Do not assume that an alternative item, changed price, changed quantity or other material change has been agreed unless it is shown in the updated order details or confirmed through the order communication.

PrepOrder may use the information provided at checkout, including the selected restaurant, items, quantities, contact details and fulfilment details, to transmit and manage the order. Check those details before you submit. If information is missing or inaccurate, it may affect the restaurant's ability to prepare, hand over or deliver the order.

8. Pickup, delivery and timing

Pickup is available when the selected restaurant offers it. You are responsible for collecting the order from the location and within the collection arrangements shown in PrepOrder or confirmed by the restaurant. If you cannot collect the order or expect to be late, contact the restaurant as soon as possible using the order communication options.

Some restaurant locations may offer delivery. Where delivery is offered, the restaurant arranges and fulfils it. PrepOrder does not currently provide its own delivery service. Delivery availability, delivery areas, minimum order amounts, delivery fees and estimated times can differ between restaurant locations and may depend on the address and order details you enter. Review the delivery information shown for your order before you submit it.

PrepOrder may allow scheduled pickup at selected restaurants. Scheduled delivery is not currently supported. Any preparation, pickup or delivery time presented in the service is an estimate based on information such as the restaurant's settings and current operating conditions. Actual timing may change because of restaurant workload, traffic, weather or other circumstances. If an order is delayed or the delivery details appear incorrect, contact the restaurant or PrepOrder support promptly.

9. Prices and payments

The price of food and any delivery fee or other charge applicable to an order will be displayed in the order summary before you submit it. The amount displayed for a particular order is based on the details available at checkout. If a required price update changes the amount, review that change and confirm the order when prompted.

The payment methods available for an order are those shown at checkout. A third-party payment provider may process a payment, and its own terms and payment procedures may apply to that transaction. PrepOrder may receive payment status, transaction references and other limited payment information needed to match a payment to an order, investigate a payment problem, reconcile a transaction, process an applicable refund or provide support. Payment-provider processing times may affect when a payment, reversal or refund appears in your account.

You are responsible for choosing an available payment method and providing accurate information requested by the payment flow. If a payment appears successful but your order status does not reflect it, contact support and provide the order number and payment reference, if available. Do not send full payment-card details or security codes by email.

10. Cancelling an order, refunds and complaints

The Refunds, Cancellations & Order Issues policy describes PrepOrder's process for requesting assistance with cancellations, payment reversals, refunds and order problems. The outcome of a request can depend on the order status, the reason for the request, the stage of preparation, the selected fulfilment method, the payment provider's response and applicable law.

If an order is rejected or unavailable, or if it is incomplete, incorrect, delayed, not collected or not delivered as expected, contact support as soon as reasonably possible. Include your order number, explain what happened and provide any relevant details. PrepOrder may need to check information with the restaurant or payment provider to understand the issue and route the request appropriately.

The restaurant remains responsible for its food sale and for its own actions in preparing and fulfilling an accepted order. PrepStak remains responsible for the platform services it provides. These Terms and the refunds policy do not exclude, waive or reduce any consumer right or remedy that cannot lawfully be excluded, waived or reduced.

11. Communications and privacy

PrepOrder may send messages that are reasonably needed to create or secure an account, confirm or update an order, provide payment information, respond to a support request or address a security or service issue. These operational communications are part of providing the service. Optional promotional communications can be managed using the choices available in the app or website.

PrepOrder processes personal information as described in its Privacy Policy. That policy explains what information the platform handles, why it is used and how to contact PrepStak about privacy matters. Providing the information needed to place or fulfil an order can be necessary for the restaurant and PrepOrder to handle that order.

12. PrepOrder content, restaurant content and intellectual property

The PrepOrder app, website, software, logos, design, platform features and materials are owned by PrepStak or used under licence. Except for the limited permission to use the platform described in these Terms, no ownership or other intellectual-property right is transferred to you. You may not copy, adapt, distribute, sell or make unauthorised use of PrepOrder materials, subject to rights that applicable law gives you.

Restaurants remain responsible for the menus, descriptions, images, logos and other materials they provide. A restaurant's permission for PrepOrder to display and use those materials is addressed in the Restaurant Terms and any relevant commercial agreement. If you believe content on PrepOrder infringes your rights or is unlawful, contact support with enough information for PrepStak to identify and review it.

13. Availability, changes and suspension

PrepStak works to operate a useful and secure platform, but uninterrupted access cannot be guaranteed. The app or website, a particular feature, a restaurant listing or a payment option may be temporarily unavailable, changed or discontinued for maintenance, security, legal, operational or business reasons. Where practical, PrepStak will try to give notice of a planned material change or interruption.

PrepStak may restrict or suspend an account or access to a feature when reasonably necessary to protect users, restaurants, the platform or payment processes; respond to suspected fraud or unlawful conduct; address a security risk; comply with law; or deal with a serious breach of these Terms. Where appropriate, PrepStak will explain the reason and tell you how to contact support. A restriction does not cancel rights or obligations that have already arisen in connection with an existing order, payment or applicable law.

14. Responsibility and legal rights

Each party is responsible for the promises and obligations it undertakes and for responsibilities imposed on it by applicable law. PrepStak's role is to provide the PrepOrder platform; the restaurant's role includes selling and fulfilling its food orders. The allocation of responsibility for a particular issue depends on the issue, the relevant party's actions and the law that applies.

Nothing in these Terms is intended to exclude or limit liability where applicable law does not allow that liability to be excluded or limited. Nothing in these Terms takes away a consumer right that applicable law makes mandatory. If a provision of these Terms cannot lawfully apply to a particular user or transaction, it will be read subject to that mandatory legal rule, and the remaining provisions will continue to apply to the extent permitted by law.

15. Changes to these Terms

PrepStak may revise these Terms to reflect changes to PrepOrder, its operations or applicable law. The version and effective date displayed with the Terms identify the version that applies. If a change materially affects users, PrepStak will provide notice or request renewed acceptance where applicable law or the nature of the change requires it.

A revised version will apply from its effective date and will not retrospectively remove a right or change an obligation that already arose under an earlier order or transaction. If you do not agree to a new version, you may stop using the platform, but any existing order, payment, refund request or legal obligation must still be handled in accordance with its terms and applicable law.

16. Governing law and contact

These Terms and the platform relationship between you and PrepStak are governed by the laws of Uganda. A dispute may be brought before a court that has jurisdiction in Uganda, subject to any mandatory consumer rights or jurisdictional rules that apply to you.

For questions, complaints, order support or information about these Terms, contact PrepStak Technologies Limited at +256 709 802 259 or customer@prepiq.net. The company's registered office and address for service are Dubai, Makindye II, Makindye Division, Kampala, Uganda.